Practical IT for businesses that need it to just work.
Lakewood Tech · Founder
I run an IT shop for small and mid-sized businesses. Helpdesk, Microsoft 365, networking, security, backup, and cloud. Twenty plus years in the field, much of it in healthcare and high-uptime environments. If your tech is slowing you down, I can help.
The person behind the work.
I've spent more than two decades running IT for healthcare groups, MSPs, and businesses that can't afford downtime.
Today I'm IT Director for a 9-location, 300-user surgical group across the Tri-State area, and founder of Lakewood Tech, my managed services and consulting practice. Before that, I ran PalazzoTech as a full MSP from 2014 to 2021 and led the help desk supporting roughly 50,000 users at North Shore-LIJ Health System through Allscripts.
I work hands on. I write the migration plan, I configure the firewall, I sit on the call when something breaks at 7am. I keep things small on purpose so clients talk to the person who's actually doing the work.
What I do, and what you get out of it.
Everything below is something I've done as a day job, not a slide on a brochure. Pick what you need or hand me the whole stack.
Helpdesk and end-user support
Ticketing, SLAs, escalation, and on-call coverage for the people in your office who just want their printer to work. I've run multi-site help desks for years, including a hospital environment.
Outcome: your team stops waiting on tech and gets back to work.Networking
Firewalls, VLANs, wireless, multi-site routing, and VPN. I've designed and run networks across 9 office locations with reliable inter-site traffic and clean segmentation.
Outcome: a network you don't have to think about.Microsoft 365 and Entra ID
Tenant setup, mailbox migration, SharePoint and OneDrive, Teams, conditional access, and identity hygiene. Done right the first time, with licensing that matches what you actually use.
Outcome: email, files, and identity that hold up to an audit.Security: MFA, EDR, and the basics done well
Multifactor across every account that matters, endpoint protection on every machine, patch discipline, email filtering, and access controls. Most breaches I've cleaned up came from missing fundamentals, not exotic attacks.
Outcome: ransomware and credential theft stop being likely.Backup and disaster recovery
Image-based backups, off-site replication, tested restores, and a written runbook for the day something fails. I built the BC/DR program for my healthcare client from scratch.
Outcome: a bad day stays a bad day, not a closed business.Cloud (Azure and AWS)
Lift-and-shift, hybrid setups, M365 and Azure tenant work, identity federation, and cost cleanup on cloud bills that have drifted. Migrated a 9-location healthcare group from on-prem to cloud and virtual platforms.
Outcome: predictable bills and remote access that holds up.Automation and scripting
PowerShell for the repetitive stuff, RMM automation, and AI tools plugged into clinical and admin workflows where they actually save time. I'm picky about where automation helps and where it just adds risk.
Outcome: fewer hours spent on tasks a script can run.Virtual CTO and IT strategy
For owners and execs who need a technology adult in the room without hiring a six-figure VP. Roadmaps, budgets, vendor reviews, and quarterly check-ins to keep IT pointed at what the business needs.
Outcome: tech spending you can defend, on a plan you can read.A few projects, anonymized.
Real engagements, real numbers, no client names. Happy to talk specifics under NDA.
Multi-location healthcare group, on-prem to cloud
HIPAA-grade backup and disaster recovery program
MSP build and exit
Enterprise help desk leadership at scale
Tools I actually use.
Only what I've run in production. If something isn't here, I'll tell you before I quote it.
Technology and platforms
Certifications and training
- HDI Support Center Analyst, Certified
- CompTIA Network+ (N10-003), Certified
- CompTIA A+ (Essentials and IT Technician), Certified
- ConnectWise, Certified
- HIPAA Awareness Training
Unitek IT Technical College, Information Technology
SUNY Farmingdale, AutoCAD Training
References
Client and employer references are available on request. I'll connect you with the people who can speak to the work directly.
Tell me what's going wrong.
Email, call, or drop a note below. I read every message myself and usually respond within a business day.